A 24 hour answering service consists of toll free customer service, live web chat and emergency response. My friend Patricia is a patient and often she stays alone. She refused to keep a full time health care attendant as the 24 Hour Answering Service enables her to keep in touch with her doctor regarding health aspects at all times. Often when I visit her I find her discussing her progress or changes in prescriptions and their effect on her with her doctor or any member of the medical team who are always ready to answer her queries.